bringing business to business
Asia is the largest grocery market in the world and with 6.3% CAGR in just 3 years, its size will be equivalent to Europe and North America combined.
Convenience is showing strongest channel growth, thanks to the region’s rapid urbanisation, growing young population and increasing disposable income. Improved regulatory environments for foreign investment, market competition and expanding shopper demands are also creating significant room for the convenience sector to expand further. Retailers and manufacturers are looking to capitalise on this trend by expanding their operations and investing in new markets.
C-Store Forum APAC gives you the tools and know-how to create a more successful business, focusing on streamlining processes and developing strategies for future growth. Using OpenRoom’s signature format of one-to-one meetings, it enables people and businesses to connect, identify opportunities and explore new solutions. Networking is at the heart of the event with endless opportunities to spend time with peers across the region and meet key international suppliers to partner your company’s growth.
CEO, Circle K UAE
Keynote, Laurent Guitart, CEO, Circle K UAE
Frictionless Retail: How to Improve Customer Experience
Laurent Guitart has more than 21 years of retail experience and a wealth of knowledge across all retail formats. He joined the Circle K team in 2015 with a program of change which resulted in a substantial increase in both revenues and margin, and a streamlining of supplier partners. In 2017 and 2018, Circle K was awarded Best Retail Convenience Chain across the UAE.
Laurent has continued to grow the business and has overseen a rise in customer numbers from 4.6 to 6 million per annum. He is passionate about improving the customer journey and since 2017, has initiated a cashless program across all its branches. Laurent graduated from Rive Gauche University in France and has been a resident of Dubai for the past 13 years.
Asia Pacific Retail Partnerships, Chevron International
Ignite Session, Yen Roxas, Asia Pacific Retail Partnerships, Chevron International
Improving Loyalty through Personalization
Yen will give us an insight into their wallet-less initiative for fuel – the first of its kind in South East Asia
Ainor Hakim Anuarudin
Head of Complementary Business, Petronas
Ignite Session, Ainor Hakim Anuarudin, Head of Complementary Business, Petronas
Re-imagining Convenience Retailing
Independent Retail Consultant
Chair, Gary Brown, Independent Retail Consultant
CVS Industry Trends: Open Discussion.
Gary has more than 30 years' experience within the FMGC and retail sectors. He is a senior executive with high level management experience at companies like Sara Lee Corporation, POS Ad Group & Dairy Farm Group.
His most recent role was CEO and Executive Director at 7-Eleven Malaysia, and is the market leader in convenience retail with more than 2,200 stores.
He is now engaged in independent advisory and consulting work for the retail and FMCG industries.
VP Retail PDI
Workshop Leader, Peter Jackson, VP Retail PDI
How can enterprise management software help you transform your business
Convenience store operators are challenged with running a complex, multi-faceted business with fierce competition and unforgiving margins. The need to invest in the right technology platform is more imminent than ever and a key factor of driving growth in today’s digital economy.
Dr. Peter Jackson, Retail VP at PDI, provides his insights on how enterprise management software can introduce time-saving automation into every part of a c-store’s operation from food service to rebate management while connecting to intelligent business.
Sales Director Asia, Franke Coffee Systems
Workshop Leader, Fernando Menendez, Sales Director Asia, Franke Coffee Systems
The Espresso Revolution in Convenience
Event Coffee Partner, Franke Coffee Systems will show how technology can improve your coffee offering bringing consistency and convenience to a whole new level.
Franke Coffee Systems
Franke Coffee Systems is a world-leading solution provider for professional coffee making. The product range includes fully automatics, semi-automatics, traditionals, capsule machines, and specialty craft brewers. Our passion for the best coffee quality motivates us to elevate the customer experience through state-of-the-art innovations.
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