bringing business to business
The second VetForum for the UK will take place on October 14-15 with a move to the ever-popular Hotel Don Carlos in Marbella.
With time-efficiency at the forefront of the agenda, expect a personalised schedule of one-to-one speed meetings to connect you with future partners in a personalised agenda built around your priorities.
The OpenRoom team are busy constructing a tightly-packed schedule of business content – so stay tuned for further updates. In the meantime, follow us on Twitter or LinkedIn for updates as they happen.
Director of Leadership & Innovation – Royal College of Veterinary Surgeons
Keynote, Anthony Roberts, Director of Leadership & Innovation – Royal College of Veterinary Surgeons
Leadership: The key to healthy and fulfilling veterinary careers?
Anthony leads the delivery of the RCVS strategic ambition to become a Royal College with leadership and innovation at its heart. In this role Anthony is responsible for RCVS Leadership, a wide-ranging initiative, inspired by Vet Futures. RCVS Leadership supports the development of veterinary professionals’ leadership skills helping them to thrive in the uncertain and complex environment of life in everyday practice, and to take control of our own futures. Anthony has worked at the RCVS for nine years delivering key projects. Anthony holds an MBA with Distinction from Warwick Business School (2016), an MA (Hons) in Philosophy and Politics from the University of Edinburgh (2004) and the CIPR Diploma in Public Relations (2009).
Ignite Session, Andrew Curwen, CEO, XLVets
Co-opetiton: what's in it for you?
Andrew qualified as a veterinary surgeon from Bristol Vet School in 1990. He worked for several years in mixed practice in the UK. In 2000 he moved to Bayer Animal Health where he became Marketing Manager for the UK and Ireland. In 2006 Andrew joined XLVets, a collaborative community of independently owned veterinary practices, committed to working together to share knowledge, skills and resources. As Chief Executive of XLVet UK Ltd he has led a team that has created a range of services and initiatives that enable the XLVet membership to first define and then deliver “excellence in practice”.
Ignite10, Charles Macbain, Provet Cloud
How can veterinary chains leverage technology to improve the customer experience inside and outside their clinics?
Charles MacBain is Executive Chairman of Three Plus Group Oy (“TPG”), the leading veterinary and healthcare SaaS company in the Nordics. TPG’s core products include Provet Cloud, the leading cloud-based veterinary practice management software in Europe and Diarium, the leading cloud-based practice management software for therapists in Finland. Prior to joining TPG, Charles was Vice President at Pamoja Capital, a private investment group based in Geneva and a management consultant at Booz & Company in New York where he focused on healthcare and software. He holds a B.A. from Columbia University and an M.B.A from Harvard Business School and is fluent in French and English.
Peter Dunkley & Jamie Brannan
Workshop Leader, Peter Dunkley & Jamie Brannan, Zoetis
Boardroom Session: Innovation in Partnership Working
Ella Snowball and Patrick Wood
Workshop Leader, Ella Snowball and Patrick Wood, Recruit4Vets
Engage to Retain
Client satisfaction is well studied and benchmarked within our sector but what about employee satisfaction? Richard Branson has built a business empire through prioritising the employee experience, trusting that as a result: “they’re gonna be smiling, they’re gonna be happy and therefore the customer will have a nice experience.” In this session, Recruit4vets present the results of their veterinary employee engagement benchmark survey, discuss how engagement can be a leading indicator of employee churn/retention, and explore what can be done to optimise for employee engagement.
Scott Miller, Tim Shearman & Penelope Fox
Panel, Scott Miller, Tim Shearman & Penelope Fox,
Scott Miller - Owner, The Vet in Old Isleworth & Host, Vet on the Hill
Scott is an accomplished senior practicing Veterinary Surgeon with 21 years experience in the industry. Scott has also enjoyed a long career in media, appearing on camera to present items for This Morning, BBC Breakfast and The Paul O’Grady show to hosting his own programme Vet on The Hill for 7 series aired internationally.
Tim Shearman, Director of Regulatory & Professional Affairs, VetPartners UK
Tim qualified from Glasgow University Veterinary School in 2000, and sat on Minster’s practice standards committee from 2008-2014. In 2009 became a partner within the practice. He represents VetPartners on the Major Employers Group. Tim is Director of Regulatory and Professional Affairs and a member of the Senior Management Team. He co-Chairs the clinical board.
Penelope Fox - Group Practice Manager, Blacks Vets
Penny joined Blacks Vets in January 2016 as Head of Client Experience and Technology after 15 years working in a variety of management positions. This was followed by a career change into the world of Secondary Education, teaching Business Studies and IT whilst also coordinating support for students with special educational needs.
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